Privacy Policy. GDPR compliant.
How SelectPdf handles personal information from website visitors and product customers. Short version: servers in the UK, conversions are never retained, and we don't sell personal information. We share data only with the service providers named or described here. The full policy is below.
- All servers are located in the UK.
- Data sent to our servers is processed in the UK and EU.
- Data sent for conversion is not retained once the conversion is complete.
- The generated PDF is returned to the user and is not kept on our servers.
- We do not sell personal information. We share it only with the service providers that help us run our website and products, as described in this policy.
- SelectPdf PDF Editor keeps your documents on your device. Crash reports are optional and go to Sentry only if you agree.
- We provide SSL encryption for communication to our API.
- Online API customers process personal data as controllers — see our Data Processing Agreement.
General Information
Outside Software SRL (referred to hereinafter as “SelectPdf”, “we”, “us” or “our”), maker of certain software products (namely “SelectPdf Library for .NET”, “SelectPdf Online API” and “SelectPdf PDF Editor”), is committed to protecting the privacy of those individuals who visit our websites and register to use our products and services. This policy describes our privacy practices and how we use and collect the personal information that you share with us when browsing our websites and/or registering for our products.
Information Gathering and Usage
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our web pages and the quality of our service. We seek to provide you with choices in how and when your personal information is shared, and as such, we will not share or sell your personal information to other organizations for commercial purposes, except to provide products or services you've requested, or when we have your permission. You may exercise your choice to have disclosure of personal data limited by contacting us at support@selectpdf.com.
When you register for our products, we ask for information such as your name, company name and email address. We use the collected information for the following general purposes: products and services provision, identification and authentication, services improvement, contact, marketing (as described below) and research. Any of the accounts you create with us may be updated or deleted by contacting us at support@selectpdf.com.
SelectPdf PDF Editor
SelectPdf PDF Editor opens, edits, converts and recognizes text in your documents on your device. We do not receive your documents or their contents. No account is needed to use it, and it does not contain advertising or usage analytics.
To start a trial or to activate, check, move or deactivate a license, the editor sends our licensing service a device identifier (a keyed hash of a hardware identifier, not the identifier itself), your license key if you entered one, and the platform, product and version. It does not send your computer's name. Our servers see your IP address when the editor connects to them, as they do when it checks for or downloads updates and optional components.
Crash reports are sent only if you agree, and you can change your answer in the editor's Preferences at any time. A report contains the version, the operating system, your license plan, the type of error and the names of the program functions involved. It never contains your documents, file names, error messages, memory dumps or license key. Reports go to Sentry (Functional Software, Inc.), our service provider, on its servers in the EU, and our project there is set not to store IP addresses.
If you choose to download fonts in the editor, Google Fonts provides them and sees your IP address. Time stamps, signature checks, converting a web page and links in a document connect to the services you or the document name. The PDF Editor Privacy Policy has the details.
Your rights under the GDPR
If you are in the European Economic Area, the United Kingdom or Switzerland, your personal data is protected by the General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”) and the UK GDPR. This section summarises the legal bases on which we process your data, how long we retain it, the rights you have, and how to exercise them.
Legal basis for processing
We process personal data on the following legal bases under GDPR Article 6:
- Contract performance (Art 6(1)(b)) — processing your account information, license-key issuance, and providing the products you have purchased or subscribed to.
- Legitimate interest (Art 6(1)(f)) — improving our services, security and abuse prevention, responding to support requests, and aggregated analytics that do not identify individual users.
- Consent (Art 6(1)(a)) — marketing communications you have explicitly opted into, and any non-essential cookies.
- Legal obligation (Art 6(1)(c)) — tax and accounting records, and responding to lawful requests from public authorities.
How long we keep your data
We retain account and order information for as long as your account is active. After account termination, we retain billing and order records for up to 10 years as required by Romanian tax and accounting law. Conversion data sent to the SelectPdf Online API is not retained — input and output documents are discarded once the conversion is complete and the result has been delivered. Support emails are retained for up to 5 years from the last interaction so we can recognise return enquiries.
Your rights
You have the following rights with respect to your personal data:
- Access (Art 15) — request a copy of the personal data we hold about you.
- Rectification (Art 16) — ask us to correct inaccurate or incomplete data.
- Erasure (Art 17) — ask us to delete your data, subject to retention obligations.
- Restriction (Art 18) — ask us to limit how we process your data.
- Portability (Art 20) — receive your data in a structured, machine-readable format and transmit it to another controller.
- Objection (Art 21) — object to processing based on legitimate interest.
- Withdraw consent (Art 7) — where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
- Not be subject to automated decision-making (Art 22) — we do not use your data for automated decision-making that produces legal effects concerning you.
To exercise any of these rights, email support@selectpdf.com. We will respond within 30 days as required by GDPR Article 12(3). If your personal information was submitted to us by another party (for example, an organisation that purchased a licence on your behalf), you may also request access, correction or deletion by contacting that party directly.
Right to lodge a complaint
If you believe we have processed your personal data in breach of the GDPR, you have the right to lodge a complaint with a supervisory authority. The Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) is reachable at https://www.dataprotection.ro/. EU residents may also complain to their local supervisory authority. UK residents may complain to the Information Commissioner's Office (ICO) at https://ico.org.uk/.
Children's privacy
Our products and websites are not directed to children under the age of 16, and we do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us at support@selectpdf.com and we will delete the data without undue delay.
Data Protection Officer
Outside Software SRL has not appointed a designated Data Protection Officer (DPO) as our processing activities do not meet the thresholds set out in GDPR Article 37 — we do not carry out large-scale monitoring of public areas, large-scale processing of special-category data, or public-authority processing. Privacy queries should be directed to support@selectpdf.com.
Remarketing
We use Google Ads and Microsoft Advertising (Bing) to show ads to people who have previously visited our website. These services set cookies (in the Targeting category above) only after you consent. We do not collect information that personally identifies you through these remarketing systems; they are used to measure our advertising campaigns and to continue marketing our services to people who have shown interest in them.
You can opt out at any time by disabling the Targeting category in our cookie banner, or through the providers directly: Google via Google Ads Settings, Microsoft via the Microsoft ad settings page, your browser settings, or the Network Advertising Initiative opt-out page. For any questions you may contact us at support@selectpdf.com.
GDPR Compliance & International Transfers
Outside Software SRL complies with the EU General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”) and the UK GDPR.
Outside Software SRL is established in Romania (European Union). Our hosting partners are located in the United Kingdom. Transfers from the EU/EEA to the UK are covered by the European Commission's adequacy decision for the United Kingdom (Commission Implementing Decision (EU) 2021/1772 of 28 June 2021).
Where personal data is transferred to recipients outside the EU/EEA and the UK, we rely on appropriate safeguards under GDPR Chapter V: Standard Contractual Clauses adopted by the European Commission (Commission Implementing Decision (EU) 2021/914), or — where the recipient is in the United States — the EU-US Data Privacy Framework adequacy decision (Commission Implementing Decision (EU) 2023/1795). We do not transfer personal data to any country without an adequacy decision or appropriate safeguards in place.
If you have a complaint about our handling of your personal data, contact us first at support@selectpdf.com. See the Your rights under the GDPR section above for how to lodge a complaint with a supervisory authority.
Data Storage
Outside Software SRL uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. Outside Software SRL servers are located in the United Kingdom. Although Outside Software SRL owns the code, databases, and all rights to our applications, you retain all rights to your data. Where personal data is transferred to a sub-processor outside the EU/EEA and the UK, the transfer is covered by the safeguards described in § 6 (GDPR Compliance & International Transfers).
For users of the SelectPdf Online API product, when you send data to SelectPdf, we do not keep a copy of your input and output documents once the conversion is complete and the result has been delivered.
Where the content you send for conversion contains personal data about your own users, you act as the controller and Outside Software SRL acts as your processor. The terms that govern that processing — including our obligations under Article 28 of the GDPR, the sub-processors we engage and the security measures we apply — are set out in the Data Processing Agreement, which applies to every Online API account.
Regulatory Body
SelectPdf is subject to the investigatory and enforcement powers of the European Union.
Changes To The Privacy Policy
SelectPdf may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your product account or by placing a prominent notice on our site.